Franking machine operations How do I clear a "PSD Locked" message on my machine? Paying a Royal Mail surcharge / entering an amount manually Rate selection Changing to a LAN connection Weighing issues Machine displays "No Services" / "S" / "E" Connecting errors Printing & ink cartridge problems How do I recredit my franking machine? Where can I find my machine PIN? User guide for specific model What is my administrator password? What is the minimum amount of credit I can load onto my franking machine? How do I complete a generic call on my franking machine? How do I change the printed date? How do I clear a "Pass through not printing" message? Weighing feature threshold reached Meter reset forbidden How do I clear a "Memory limit reached" message on my machine? How do I clear a "Warning, inspection required" message on my machine? My machine is displaying a "Server call" message how do I fix this? Why does the date change at 5 pm on my Mailmark franking machine? MyQuadient Sign up or log back in to your customer portal. Sign in Chat to us Chat to our virtual assistant or chat to us through Live Chat Start chat Contact us Send us an email with your query and will get back to you. Contact us