Support for your Quadient product

neoship shipping software

Submit a support request.

For faster service, please call 1.800.636.7678 or sign in to your Myquadient account to request help with:

Billing and Invoices
Supply Questions
Postage Funding Issues
Rate Updates
Repair or Technical Service

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Contact us

Get in touch with a Quadient representative.

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FAQ

Answers to common inquiries regarding postage accounts, invoices and more.

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Technical Support Request

Sign in to submit a Support Request ticket.


Please note that email is the preferred method of contacting our support team – offering the fastest and most accurate way to create a support ticket and initiate contact with the support team.

Whether you choose Standard or Platinum support, we’ve got you covered

Standard support offers you access to expert technical support during regular business hours, eastern standard time, while platinum offers extended regular support and after hours’ support for critical priority cases.