Quadient mail machine first party research

In this chart, customers indicate the primary reasons they chose to acquire a mailing solution, including:

• Pay exact postage rates every time
• Take advantage of lower postage rates Increase speed/productivity in processing mail
• Automate the process of applying postage to outbound mail
• Send more professional-looking mail
• Send physical and appealing envelopes to increase open rates
• Comply with industry regulations

Customers of Quadient mail solutions indicate the main applications they apply their mailing automation technology to, including:

• Apply priority mail postage
• Apply standard marketing mail postage
• Apply parcels postage
• Apply carrier postage, e.g. FedEx, UPS, etc.
• Prepare postal accounting reports

In this chart, customers indicate the most important decision criteria when purchasing a mail solution, including:

• Simple interface
• Managing different-sized envelopes in the same batch
• Speed of the system
• Ergonomic design of the system
• Integrated scale to weigh mail pieces to calculate mail postage
• Ability to automatically feed large batches of envelopes
• Ease of adding postage funds to the meter
• Access to postage accounting reports

In this chart, customers of Quadient mailing solutions indicate the benefits that they obtained from implementation, including:

• Ease of operation of the system
• Operational expense savings
• Compliance with industry regulations
• Increased productivity in mailing operations
• Compliance with regional carrier
• More professional image of your organization

In this chart, customers compare Quadient mail solutions to competitive solutions available in the market, while considering:

• Sales engagement, consultation process
• Service technician support
• Equipment features
• Reliability of the equipment
• Quadient's reputation
• Customer support (by phone or web)

In this chart, customers of Quadient mail solutions offer feedback on the benefits their organization obtained form implementing Quadient technology, including:

• Increased productivity    
• Reduction in manual mail-assembly processes    
• Overall cost savings in mailing operations    
• Ability to process high document volumes    
• Increased open/response rates for outbound mail    
• Elimination of errors in applying postage rate    
• Employee/user satisfaction    
• Improved speed and deliverability rates to mail recipient

In this chart, Quadient folder inserter customers offer feedback on the main reasons they purchased a folder inserter, including:

• To comply with industry regulations
• To send physical documents to increase open rates
• To optimize postal spending by combining all correspondence into a single envelope
• Improve document insertion accuracy
• Save/reduce operational expenses
• Increase mailing operation productivity
• Automate mail assembly

In this chart, Quadient folder inserter customers indicate what capabilities are most important for them when selecting and using a mail folder inserter, including:

• Minimal office noise disruption
• Handling of varying inserts by envelope
• Adding integrity to the insertion process (ensure the right document is inserted into the right envelope)
• Customization of the inserts by envelope
• Automation of the collation of inserts
• Simple interface and operation
• Speed of the system
• Ease of use (set-up, loading paper, materials into the system)

In this chart, Quadient folder inserter users indicate which benefits they are currently enjoying including:

• Compliance with industry regulations
• Operational expense savings
• Document inserting accuracy
• Ease of operation of the system
• Increased mailing operation productivity

In this chart, folder inserter users indicate how they feel Quadient compares with other suppliers across the following criteria:

• Sales engagement, consultation process
• Service technician support
• Equipment features
• Reliability of the equipment
• Quadient's reputation
• Customer support (by phone or web)